OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
176 ratings and 122 comments received in the last 90 days.
08 April 2025
Nigel was a pleasure to deal with
03 April 2025
Professional and friendly. Very slick.
03 April 2025
Same as above
01 April 2025
Excellent overall.
31 March 2025
Excellent support and advice from Nigel Emberton and Phil Cole
31 March 2025
Phil and Nigel were extremely professional, knowledgeable and helpful.
28 March 2025
Only issue was about App which couldn't be done at delivery and, unfortunately, when done the next day it cancelled out all the settings set up at delivery.
28 March 2025
Great people at Soper Lincoln and we are always looked after
27 March 2025
Good communication, ensured I was completely satisfied, no pressure to rush etc.
21 April 2025
Awful customer service made us feel terrible about the whole experience and only marginally better after complaining
21 April 2025
Very satisfied the service staff are excellent, very friendly and knowledgeable. The only downside is the travelling distance for a service.
19 April 2025
Straight forward visit regarding a recall. The only thing that let it down was we live an hour away and I wasn't offered a courtesy car when booking the appointment so my husband brought his car also so that we had transport.
18 April 2025
All staff especially Peter are very welcoming
17 April 2025
Peter and the team are always delivering top service. Sadly we are moving to qest midlands so wont be able to use the garage anymore
15 April 2025
Peter Mizen just makes the service process easy and less stressful. Phil in finance is always polite and says hello too!
15 April 2025
Very efficient
14 April 2025
Easy to book, quick on the day, pleasant area to wait, all staff were great.
14 April 2025
Seems to be not change from Soper.
12 April 2025
Great service
15 April 2025
I was very satisfied Nigel answered all the questions I needed to know. Couldn't be more helpful.