About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

163 ratings and 134 comments received in the last 90 days.

04 August 2026

Daniel and Nigel both worked exceptionally hard to ensure I was happy with my Mini. They are both efficient and professional in their approach to customer care

28 July 2026

Loved the no hassle from sales team, but was greeted and told where assistance would be should we need anything

28 July 2026

The team at Group 1 Mini in Lincoln are incredible, they go above and beyond. Nigel has been fantastic, keeping us updated and doing everything he can to ensure we have everything we need. Couldn't be happier!

22 July 2026

easy clear, simple no fuss

20 July 2026

Excellent professional service, attention and care, thank you Neil Morris for your work ethos

14 July 2026

Everything went smoothly from start to finish.

08 July 2026

Poor IT and staffing level Poor handover with the car told to just have a play with the controls. Took much to long at handover

06 July 2026

All the staff involved were helpful throughout the whole process. The delivery of the in stock new car took a little longer than first indicated, as it had to be delivered from a dealer in Scotland but this was resolved on an acceptable period.

04 July 2026

great

03 July 2026

Looked after very very well by Nigel from Sopers Lincoln very satisfied thank

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02 July 2026

30 June 2026

Ella was very helpful and nothing was too much trouble for her to find information for us

28 June 2026

I wasn't sure if I wanted a nearly new F56 Mini or a new F66. Ella Laywood took me through the differences and allowed me to drive both on more than one occasion. Her manner and knowledge is excellent as are her communication skills.

27 June 2026

Straightforward, easy process from start to finish. Knowledgeable staff. David was excellent.

27 June 2026

Ensured we understood all the options available to us to support informed decision making

23 June 2026

Flawless from start to finish

18 June 2026

Nigel at Mini lincoln was brilliant and kept us up to date throughout

13 June 2026

1st class service from Nigel Emberton at Group 1 MINI in Lincoln. Nothing was too much trouble. What a brilliant car. I have had over 15 MINIs . The design, presentation , build quality and price represents excellent value for money.

13 June 2026

Nigel was very helpful throughout the process and the vehicle was delivered well within the timeframe.

10 June 2026

From the customer perspective it all was efficient, organised and speedy. Staff were courteous, knowledgeable and friendly.

05 June 2026

Nigel was great - really helpful!

30 May 2026

David Noble is great.

19 May 2026

Staff were extremely attentive with details and updates - I had all questions answered and no question was silly

17 May 2026

Professional

15 May 2026

From walking into the showroom we were made to feel at ease

15 May 2026

Great customer service from start to finish

12 May 2026

Excellent service from start to finish. Nigel made sure everything went according to plan. I can't fault it and I love my car. Thank you.

12 May 2026

It has been very good dealing with Sales Executive Ella Laywood at Group 1 Mini at Lincoln. Placing the order in January 2026 to the Handover in May 2026. I have been informed on a regular basis the progress of the manufacture..

03 August 2026

I have raised a formal complaint with Group 1 Mini Lincoln about their poor service in maling a repair under warranty on Tuesday 28 July. Still awaiting any response.

02 August 2026

Very efficient check in, service and explanation

02 August 2026

Rosie the service manager was superb from start to finish

01 August 2026

The staff are always really lovely, they go out of their way to help and I feel like a valued customer.

01 August 2026

All work carried out satisfactorily.

01 August 2026

Not overly impressed. With any other of my vehicles which I take elsewhere I can be seen and have my vehicle assessed very accurately yet in a timely manner not wasting three hours of my day sitting around for a no better experience and service.

30 July 2026

Very pleased that the work was done under warranty but I wasn't told the work was completed and ready for collection. Communication needs to improve

30 July 2026

Declan was really friendly and welcoming and the service was done in good time. I enjoyed the service video made by Noah; it was nice to hear him speaking with enthusiasm about the vehicle and explaining his findings in simple terms.

30 July 2026

People service was poor, I had to wait over 45 mins to see the lady who had my keys, when other people were vacant. I requested my car to be cleaned in side and out, inside clean was poor, out side was good.

28 July 2026

Over all very with the work fo

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26 July 2026

Excellent service and pleasant, helpful staff.

26 July 2026

Work completed as anticipated and well within the allotted time, team at Group 1 Lincoln Mini are always excellent and remained so this time.

26 July 2026

fast and efficient

24 July 2026

Very helpfull

23 July 2026

I booked a courtesy car which didn't show on the system and therefore had to hire a vehicle that cost me a further £108.

23 July 2026

Always happy with Mini

23 July 2026

Disorganisation and poor facilities.

21 July 2026

Peter was very helpful

21 July 2026

I arrived twenty minutes late but Peter was still happy to accept my Mini for the major service. Peter was friendly, approachable and personable.When I returned I turned around saw my car was damaged. I believe either in the workshop or car wash.

20 July 2026

Great service

20 July 2026

Well informed on progress - lots of good support from Peter.

20 July 2026

Mini was in for a service. All carried out as arranged and on time. All good.

20 July 2026

Always a good experience dealing with Peter sorting my service etc is a pleasure. Very helpful, professional and knowledgeable answering an questions I may have.

15 July 2026

Staff on arrival were curtious

15 July 2026

Excellent client focus

14 July 2026

13 July 2026

Very helpful and quick service

13 July 2026

Good service but price was too high The other local mini garage was £100 cheaper but I had to go with you as I left booking too late. Won't be returning unless the prices come down

13 July 2026

Friendly efficient service. Also everything ran to time.

13 July 2026

Polite friendly service

11 July 2026

We had two front tyres replaced. They were reasonably priced and the car had a nice clean

10 July 2026

Great service, 3rd car I have purchased from Nigel and he is A1

09 July 2026

Zero complaints and I like how easy they made the whole process

09 July 2026

Nigel was superb, he listened and actually sold to us when we were not there to buy

09 July 2026

We have bought several MINIS from Nigel and would buy from him wherever he was. He makes everything easy and cares

08 July 2026

Efficient, professional, informative

07 July 2026

Everyone are friendly and helpful. The showroom is spacious and immaculately clean. With facilities for drinks available if required.

07 July 2026

Great service - only bit of feedback would be that the document signing process is a bit confusing, so any way to make the smoother would be helpful in future

06 July 2026

Excellent, professional and trustworthy service. Thank you

05 July 2026

Chris, Yasmin, and Pete were all great. Kept us up to date made everything easy.

04 July 2026

Helpful, informative and professional

03 July 2026

Excellent service and communication

02 July 2026

All agreed work completed. No surprises. Cost was as quoted.

01 July 2026

Good communication and service

30 June 2026

Very efficient staff member dealt with the issues well

29 June 2026

Peter was fantastic keeping us in the loop as the day progressed

29 June 2026

Pete was really helpful & accommodating.

28 June 2026

Good communication

28 June 2026

Very efficient. Eloise was very pleasant helped me get a plan in place

28 June 2026

Efficient helpful staff. Could not have done any more to help us.

28 June 2026

I wasn't sure if I wanted a nearly new F56 Mini or a new F66. Ella Laywood took me through the differences and allowed me to drive both, on more than one occasion whilst I made up my mind.

28 June 2026

Long time to diagonse, felt an inconvenience

28 June 2026

I am used to the high standard of your staff, this time was no different, thank you.

24 June 2026

Max was brilliant and gave us all the information we needed and found us the perfect car we were after.

24 June 2026

Online booking for service & MOT had a blip & booked me in for drop & leave rather than while I wait. It was annoying that I had to arrange a lift. Peter was very helpful on the phone though.

22 June 2026

Great.

22 June 2026

Great communication

22 June 2026

Our experience was brilliant Nigel at Group 1 lincoln was absolutely brilliant

22 June 2026

The experience couldn't be faulted. Professional and offered value for money knowing they specialise in minis

21 June 2026

The service is always great.

20 June 2026

Mini Soper have always gone above and beyond for me , cant recommend them enough

20 June 2026

Very friendly and informative staff. The work was completed within the time frame and to a high standard

18 June 2026

The software upgrade created problems and i was advised by Gp 1 to use the breakdown service. The engineer found faults but not certain that everthing would be ok. He said if there were further problems i should return to Gp 1 Lincoln as he could do

18 June 2026

All good except the valet - outside looked like it had been wiped over with a dirty rag !!

18 June 2026

Excellent service

17 June 2026

Great service

17 June 2026

Welcoming, professional, polite & helpful

15 June 2026

Arrived early for my appt but nice area to wait in. MOT carried out, good clear communication & timely carry out of job. Only observation I would make is a few days after I had a phone call. Couldn't understand chap. So I ended call.

14 June 2026

From booking my mini in for service and MOT to collecting the car I was very satisfied with the staff.. I was informed when the car was ready for collection and when I arrived back at the garage to collect it my car had been cleaned as requested.

14 June 2026

The showroom team were great. It was disapointing to drive off and, after half a mile or thereabouts, get a warning sign that the new tyres had not been synchronised with the computer (or along those lines). So, I had to drive back.

13 June 2026

Service is as always friendly, efficient and professional.

13 June 2026

This was just an allow wheel refurbished from insurance I purchased when I poached the car new. The fix is ok but you can see where it is. Colour seems more silver and final isn't great

11 June 2026

Excellent service

11 June 2026

Great service with friendly staff.

11 June 2026

No problems

09 June 2026

Efficient and polite!

09 June 2026

Great team members

08 June 2026

I never had a service

08 June 2026

Staff helpful and friendly

08 June 2026

All good - even better seeing the underneath of the car via a video!

07 June 2026

Great welcome! Staff very friendly and helpful. We were kept well informed. We were very well looked after, thank you.

06 June 2026

Really well looked after from my arrival to leaving

03 June 2026

Well explained

02 June 2026

Efficient well communicated. Like the early check in on line

01 June 2026

Customer service I found very good

31 May 2026

Friendly helpful and most of all reliable

29 May 2026

The brake fluid service light is still on as an alarm and says over due. I thought this would be reset during the works.

29 May 2026

Great service but expensive in real terms, and availability of times to visit very limited

28 May 2026

It was

28 May 2026

All instructions were clear, check in was easy, everyone was very helpful and the service was quick

28 May 2026

Excellent service and good communication

27 May 2026

Great customer service.

27 May 2026

Friendly, helpful and prepared to explore options. Willing and able to explain things I didn't understand.

27 May 2026

Kept informed and car ready when said.

25 May 2026

Everything was done very professionally.

24 May 2026

Excellent service,good job at a reasonable price

24 May 2026

Friendly approachable and helpful

24 May 2026

The service I received was excellent and I would recommend my car to ever one. Thank you

22 May 2026

Did a great job of my stripes thanks

21 May 2026

Lovely staff and a thorough job

19 May 2026

Efficient and effortless experience from all concerned

17 May 2026

Nigel was very helpful, as usual, he new exactly what I needed for an upgrade, there was no pressure and straight to the point - thanks Nigel

17 May 2026

Inadequate work was carried out and when I tried to get back in touch to sort it out, all teams seemed as if they weren't interested.

16 May 2026

Peter, at Group 1, is always welcoming, friendly and helpful.

12 May 2026

The process was seamless had no complications, the car was ready on time and work completed properly.

11 May 2026

Took far too long long to fix issues

FIND Group 1 Lincoln.

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:CLOSED
Sun:CLOSED

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:CLOSED
Sun:CLOSED

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:CLOSED
Sun:CLOSED

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map