OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
162 ratings and 136 comments received in the last 90 days.
07 August 2026
Extremely helpful and professional car salesman.
04 August 2026
Daniel and Nigel both worked exceptionally hard to ensure I was happy with my Mini. They are both efficient and professional in their approach to customer care
28 July 2026
The team at Group 1 Mini in Lincoln are incredible, they go above and beyond. Nigel has been fantastic, keeping us updated and doing everything he can to ensure we have everything we need. Couldn't be happier!
28 July 2026
Loved the no hassle from sales team, but was greeted and told where assistance would be should we need anything
22 July 2026
easy clear, simple no fuss
20 July 2026
Excellent professional service, attention and care, thank you Neil Morris for your work ethos
14 July 2026
Everything went smoothly from start to finish.
08 July 2026
Poor IT and staffing level Poor handover with the car told to just have a play with the controls. Took much to long at handover
06 July 2026
All the staff involved were helpful throughout the whole process. The delivery of the in stock new car took a little longer than first indicated, as it had to be delivered from a dealer in Scotland but this was resolved on an acceptable period.
19 August 2026
Facilities were clean and coffee was available. I also was able to get on with some work in a quiet space
16 August 2026
Hard to get back in touch with service department following service video sent, no tyres in stock to replace tyre that needed replacing so another trip to garage.
16 August 2026
Exceptional
16 August 2026
No recent contact other than a price for a major service due, cost not competitive and arranged elsewhere a far more affordable cost. No more comment or surveys please
16 August 2026
On time , efficient
16 August 2026
Everyone who I seat with was helpful and friendly The work was done in the time I was given and price quoted
16 August 2026
No issues
15 August 2026
MOT and and a few service items: easy booking, easy check-in and good communcation.
12 August 2026
Rosie on reception was exceptional. However the video if the health check didn't arrive to my email until 23:34 that night and although cut in rubber on one tyre was explained by Sophie technician, she was unable to show me on the video due to bfs.
12 August 2026
The Receptionist was unhelpful, unprofessional and arrogant in her attitude. Lack of communication when my MINI was being worked on, despite me telephoning and leaving a message after hearing nothing!
FIND Group 1 Lincoln.
Address
- Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01522 688 889
Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen
Address
- Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01522 688 889
Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen
Address
- Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01522 688 889
Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen
Address
- Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01522 688 889
Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen
07 August 2026
Very friendly and no hard sell service . David was a pleasure to deal with