About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

121 ratings and 80 comments received in the last 90 days.

08 February 2026

Excellent customer service no pressure selling

04 February 2026

The service, as always, is second to none. The whole process is so easy. I have no hesitation to recommend to friends and family.

02 February 2026

Our experience was stress free and easy. We were kept informed throughout the whole process

27 January 2026

David and Phil were amazing! Felt so welcomed and supported in my decision. I felt they wanted me to be happy and 100% before leaving the showroom. Time was spent by both to make me feel happy. Could not recommend more.

18 January 2026

Ella Haywood and Phil Cole made the whole purchase process a very pleasant experience from start to finish.

09 January 2026

Nigel Pemberton looked after me very well during the purchase process.

07 January 2026

Happy with hand over of car. All staff friendly and professional.

29 December 2025

Everything was easy and straight forward

28 December 2025

Always polite, friendly and helpful. Nothing is too much trouble.

16 December 2025

Very straightforward and excellent technical run through ( for non technical people!)

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12 December 2025

I ordered a new car with a post Xmas delivery and collected it 2 weeks ago! The handover from Phillip was fantastic!

10 December 2025

Phil Cole and Philip Croydon were amazing and the customer care exceeded expectations

03 December 2025

Genuinely one of the nicest places and people I have ever dealt with. 10/10 !!

03 December 2025

Very helpful and informative

02 December 2025

fast delivery & regular updates up until my car was delivered

01 December 2025

The whole process ran smoothly, without stress. everything was taken care of. Nothing was too much trouble.

28 November 2025

Showroom staff were welcoming, polite and knowledgeable. All our queries were answered fully, the car and options were well explained, and a lengthy test drive was arranged. Finance options were fully explained although we paid cash in full.

25 November 2025

My car was ready when they said it would be and Nigel and Luke were so friendly and helpful going through everything with me.

23 November 2025

Ella was so knowledgeable and helpful.

21 November 2025

It's been very smooth

19 November 2025

Friendly, honest sales team

19 November 2025

The mini centre at Lincoln did all that they could to provide me with a great experience. However, they were let down by some of the central systems and processes.

19 November 2025

David was very communicative and guided us along the way. Did his best to advise if all functions and offered other services available

14 November 2025

Great offer, no surprises other than good ones, car ready really quickly and top flight help from Phil Croydon

03 February 2026

Excellent customer service

02 February 2026

Service done to my expectations

31 January 2026

Service was efficiently carried out within the promised time. Staff were extremely helpful in answering all the queries I had.

31 January 2026

Everyone is extremely professional and helpful

29 January 2026

The surface level at mini Group one is excellent and they really look after you and treat you well. Hiley recommend

29 January 2026

Liked the video report and the friendly staff, plus waiting areas with free coffee and desks

28 January 2026

Everything went smoothly and the communication was good.

26 January 2026

Service done while I waited, car cleaned Needed new tyre but not in stock

26 January 2026

Helpful and reliable

25 January 2026

Polite and efficient service

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24 January 2026

Friendly and efficient service.

23 January 2026

Poor customer service on this occasion. No one available to check car in at appointment time. Poor communication regarding progress, costing and pick up time. My calls not returned. Cost of work was more than twice as much as an alternative garage

20 January 2026

Fast book in, friendly service advisor, prompt service.

20 January 2026

Everything was done perfectly from the initial setting up of the appointment through to Mini receiving the car washing the car servicing the car, a video explanation of the work done and the hand back.

19 January 2026

Car in for repair date and time booked with Mr Mizen to suit us both repairs carried out with regular comprehensive updates over the repair period job completed collection arranged. First class service in a professional way Thank you.

17 January 2026

Great team ,everyone looks after my car really well

17 January 2026

Excellent service

12 January 2026

Quick and efficient

12 January 2026

No issues

08 January 2026

Very good service from service team - great communication and assistance.

08 January 2026

Professional and proficient, friendly staff.

06 January 2026

Professional and courteous staff from initial greeting through to collecting my car which was completed at the agreed time. I can't speak highly enough of the Lincoln team.

06 January 2026

Completely satisfied with Lincoln Mini, Peter Mizen was brilliant at explaining everything about my repair and couldn't be more helpful. As rubbish a Mini Grimsby were Mini Lincoln were the opposite and I would definitely go back to them again.

31 December 2025

As above . Peter on the service desk is as always cheerful and helpful. He keeps you fully informed at every stage.

30 December 2025

The staff kept me up to do date and nothing was too much trouble.

24 December 2025

Efficient and on time. Keep me informed about the car.

22 December 2025

Punctual ,great people ,helpful

22 December 2025

Problem sorted quickly

22 December 2025

Very diligent and professional

21 December 2025

Excellent service from friendly staff

17 December 2025

See previous. Along with my husband changed his workload to fit in my car appointment so I could go to work. He then had to take a hire car back home and me to collect my car the following day.

17 December 2025

Excellent service

17 December 2025

everything explained

17 December 2025

I was disappointed that my car was not cleaned after the accident damage was repaired

16 December 2025

Absolutely brilliant. Peter really went out of his way to help.

16 December 2025

Liked auto drop-off service after completing online questionnaire

16 December 2025

Work was undertaken quickly.

16 December 2025

I have recently visited Lincoln mini with regards purchasing a new mini having purchased from them approximately 3 years before they were very fair with their part exchange offer

13 December 2025

Keep up to date with work needed and collection time

09 December 2025

Fitted me in a short notice. Price matched quote. Work completed expeditiously

08 December 2025

Good service

07 December 2025

Service kept to time and fully informed of progress. CitNow video shows how thoroughly my car has been viewed.

07 December 2025

Excellent

04 December 2025

I waited on site for my car to be serviced and MOT. The MOT was completed free of charge due to a current promotion. My time in the showroom (4hrs) was comfortable and I was invited to use the coffee machine. Peter did explain the extra time.

03 December 2025

All was well.

27 November 2025

Can't think of anything that could be done better.

26 November 2025

No problems at all

25 November 2025

Because I had no issues

23 November 2025

The work was carried out in a timely manner and car was ready In The time frame given

22 November 2025

Excellent service advisor who explained the process and the fault found - only negative is the high cost for a relatively minor fault

22 November 2025

No issues

22 November 2025

The man on the desk was polite and helpful. He explained what had been done and the whole experience was quick and efficient

22 November 2025

Good prompt service Treated well

18 November 2025

Quality and confidence and Pete is exceptionable at what he does.

17 November 2025

Staff had car ready on time and the video was very informative

16 November 2025

Welcomed, informed.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Lincoln.

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:CLOSED
Sun:CLOSED

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:CLOSED
Sun:CLOSED

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map

Address

Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:CLOSED
Sun:CLOSED

Phone

01522 688 889

Map

Areas served

Lincoln as well as surrounding areas including Grantham, Retford, Gainsborough and Market Rasen

View map